tag:blogger.com,1999:blog-3141628939303824588.post2727915803309690388..comments2009-10-21T10:21:24.189-07:00Ari Blackthorne™http://www.blogger.com/profile/02558174810554904434noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-3141628939303824588.post-20552130571950687592009-10-21T10:21:24.189-07:002009-10-21T10:21:24.189-07:00@Anna<br /><br />Ouch.<br /><br />No, wait... Ouch.<br /><br />Yes, it is a pitiful shame, isn&#39;t it. As for shopping, I often stand in one place and then cam-around the entire store. I suspect I look like a statue - sometimes standing for a half-hour straight if I&#39;m actally in the mood to browse around.<br /><br />Now here&#39;s the sad thing: I&#39;m willing to bet real money I&#39;m not the first person you told that &#39;clock&#39; story to. Which is a painful loss for that creator.<br /><br />It&#39;s true in first life and Second Life as well: some one with a bad experience will tell ten others. It is easier to keep an existing customer than to earn a new one. Thus, that crucial first impression is probably the most important thing any business person could focus on.<br /><br />Hence, the reason I run my own shop as I describe above. In the real world, if I gave you a replacement clock I would lose the money I spent in it - that wholesale cost. But in SL, well like I said: limitless inventory. It won&#39;t cost me a thing to throw ten or twenty replacements at you. But I&#39;ll earn a big grin, a happy customer who will no doubt send her friends my way should any of them be interested in what I have to offer.<br /><br />:)Ari Blackthorne™http://www.blogger.com/profile/02558174810554904434noreply@blogger.comtag:blogger.com,1999:blog-3141628939303824588.post-80762587951982232152009-10-21T10:12:06.492-07:002009-10-21T10:12:06.492-07:00When I was building a clock tower, I bought some no-copy no-mod transfer clocks. Second Life was glitchy that day, however, and when I rezzed them out, they disappeared. Linden lab tried a restart, but they were indeed gone forever. Somehow.<br /><br />So, the next day, I asked the creator if he could replace them. I explained what happened. He didn&#39;t believe me. So I took a giant snapshot of my inventory (I don&#39;t have a lot of stuff, it took 4 seconds). He didn&#39;t believe me. <br /><br />After some cajoling and begging, he said he&#39;d send me a new one. Which... never came. At which point I gave up and ate the loss.<br /><br />In addition, I&#39;ve sometimes been harrassed as a &#39;copybotter&#39; or &#39;using a copybotted viewer&#39; because when I shop, often I stop to IM with friends or lag out. Some interpret this as me walking around grabbing content. One particular person booted me out. If I&#39;m not immediately buying something, I guess I&#39;m suspicious. <br /><br />That&#39;s when anyone is there at all. I would say about 85% are never present, and don&#39;t respond to notecards or whatever fancy scripted things they&#39;re using for customer service.<br /><br />People take a negative attitude towards customers? Understatement. <br /><br />If I was really going to copybot all your items, why would I proceed to buy one of your products? If I really was copybot, why would I contact you to try to steal a no-copy item? If I was copybot, what are the odds I would bother filing out a profile? And write a blog? And talk with people inworld in general if I was going to rip your stuff? Wouldn&#39;t I use a throw-away account so the Lindens wouldn&#39;t ban my actual account? It&#39;s just common sense.<br /><br />The current attitude is guilty until proven innocent. And that is not the kind of culture I want to live in.Anna Tsiolkovskynoreply@blogger.com